General information
1. What types of fabrics do you manufacture?
We manufacture a wide range of fabrics including cotton, silk, polyester, wool, linen, and blended fabrics.
2. Where are your manufacturing facilities located?
Our facilities are in Bhilwara, Rajasthan, India.
3. Do you offer custom fabric manufacturing?
Yes, we offer custom fabric solutions tailored to your specific requirements, including custom blends, colours, and patterns.
Quality and Compliance
4. What quality standards do your fabrics meet?
Our fabrics adhere to international quality standards such as ISO 9001 and are tested for durability, colourfastness, and other quality metrics.
5. Are your fabrics certified organic or eco-friendly?
We offer a range of eco-friendly and certified organic fabrics. Please inquire about specific certifications like GOTS (Global Organic Textile Standard) or OEKO-TEX.
6. How do you ensure the quality of your fabrics?
We employ rigorous quality control measures, including testing at various stages of production, to ensure the highest quality.
Pricing and Orders
7. What is your minimum order quantity?
Our minimum order quantity varies depending on the type of fabric and customizations required. Please contact us for specific details.
8.How is pricing determined??
Pricing is based on factors such as fabric type, order volume, customizations, and current market conditions. We provide detailed quotations upon request.
9. Do you offer samples before placing a bulk order?
Yes, we provide samples for your review. Please reach out to us to request samples and specify your requirements.
Shipping and Delivery
10. What are your shipping options?
We offer various shipping options, including air and sea freight, depending on your location and urgency.
11. What is the typical lead time for an order?
12. Do you ship internationally?
Returns and Customer Service
13. What is your policy on returns and exchanges?
Returns and exchanges are accepted under one condition only which is in case of defect in fabric supplied.
14. How can I contact customer service?
You can reach our customer service team via email/phone/contact form mentioned here on the website. We’re here to assist you with any inquiries or issues.
15. What should I do if I have a complaint about the fabric?
Please contact our customer service team with details of the issue. We will investigate and work towards a resolution.
Sustainability and Ethics
16. What steps are you taking towards sustainability?
We are committed to sustainable practices, including reducing waste, using eco-friendly materials, and optimizing energy use in our production processes.
17. Do you have fair labor practices in place?
Yes, we adhere to fair labor practices and ensure that all workers are treated with respect and provided with safe working conditions.
